If you are having issues with your service with us and are unable to receive email please contact us at (360) 735-3700. You can also access webmail for all of our server platforms from the "Infinity Internet Webmail links" at the top of this page.
We are unable to reset passwords via email and will be happy to assist if you call us so that we can verify your account. You can also reset your password our account management page by clicking on "My Account" at the top of this page.
If you have a general question we are happy to assist you and will respond via email within one business day generally Monday - Friday.
We often receive emails and calls from customers of other service providers. Please read this section before filling out the below form.
If you are trying to reach Comcast about your Xfinity service we are not them, try calling 1-800-COMCAST. The original Infinity Internet (iinet.com) was started in Temecula, CA in 1995, Comcast started using the Xfinity name in 2010 which was 15 years later.
We are not located in Australia, if you are and are trying to get support we suggest contacting iiNet a different company, their contact details from their website is https://www.iinet.net.au/home
If you are trying to get support with your "Infinite Internet" account you might try this site, we don't really know much about them. https://infiniteic.com/ts4gas/
Please help us help you more efficiently by not submitting multiple requests for help. We are a small local company, when we're receiving multiple calls, emails and web submissions from the same person it slows us down. We will respond as quickly as possible.
